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Platinax Internet >> Platinax Internet News
« X-Prize won | Main | WorldPay: DDoS continues » October 05, 2004ModernbillImagine the scenario - you go to the shop and buy a few groceries. Only when you get to the till, they take your credit card details, but you are not actually charged for your groceries. Not yet. Store policy. You then get home, sit down, and unpack your groceries - only to then get a communication from the shop that you haven't actually paid for your groceries, and that you must come in immediately to pay for them. How many businesses would survive inflicting that level of inconvenience on their clients? Not many? In which case, why does Modernbill - the billing package for e-ommerce solutions - insist on doing exactly that, for people who purchase goods using on a merchant using Modernbill? I have to admin a very large number of webhosting accounts (over 110+ at last count). Many of these are multiple accounts with the providers. But because of one reason or another (usually Modernbill's innate dislike for people making multiple purchases from the same merchant) that means I have multiple billing cycles set up with the same webhost. So when I receive automated e-mail's from webhost's Modernbill software, telling me that I haven't actually paid, and that I should log on to pay - I tend to be unimpressed. I have to sort through a mountain of e-mails to locate the exact sign-up, discover which of the passwords I've been allocated is applicable, then log on and surf around until I figure out which part of Modernbill's unfriendly billing interface I am actually supposed to be clicking on. Then I pay - as I should've been debited when I actually signed up. A webhost may argue that Modernbill is a sound e-commerce solution - but the set-ups I've experienced with more than one host are nothing better than the original analogy of the grocery shop at the start of this entry. When I expect to pay for goods online, I expect the goods to be paid for then - complete - fin - no more work from myself. The idea that I should be happy to repeatedly chase after the merchant just to pay for goods where payment was not originally accepted is simply unacceptable. I am therefore making a clear policy in my webhosting purchases in future - in my pre-sales enquiry, any host I find using Modernbill will lose the sale.
Posted by brian_turner at October 5, 2004 09:17 AM | Discuss this in the Business, Marketing & Search forumsComments |
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